useful Information for pet owners

The goal of a Fear Free Veterinary Surgery is to ensure emotional well being, psychological enrichment, and the reduction of fear, anxiety, and stress in pets that visit them.

 

We, at St Helier,  believe a pet’s emotional well being is as important as their physical well being and the two should go hand in hand.

 

Fear Free does not mean that your pet may never experience anything uncomfortable whilst visiting us but it does mean that our team is committed to do everything possible to create a peaceful and enjoyable visit to the vet for your pet.

Ward rounds take place between 8am to 10am and 4pm to 6pm. We would prefer if owners avoid visiting their pets during these busy periods of the day. This is so that we can get your pet ready to see you and have staff available to assist you. 

 

St Helier Veterinary hospital provides after hours care for all of our in-patients. We have veterinary assistants who live on site and provide care from 7am until 10pm. However, if a patient requires more intensive care or nursing we will often refer these patients to a local 24 hour Critical Care Veterinary hospital.

 

Please be advised that the cost of the ambulance transport to and from these facilities and the costs of the out of hours care is charged directly to the owner and not added to your St Helier Account. 

Our General Practice vet is available to make house calls when you are unable to bring your pet into the Hospital.

 

These appointments are booked around our consultation and theatre schedules at the discretion of the vet on duty. Home visits incurs a 'House Call' fee as well as a Mileage fee.

 

We regret that we are unable to provide this service outside of our normal working hours or on weekends.

Owning a pet in our modern world brings with it a huge responsibility. With advancements in veterinary science we have access to cutting edge surgical procedures and modern highly specialised drugs.

 

Sadly these new and exciting discoveries do come at a  cost. Pet insurance ensures that these advancements in the veterinary science are available to you and your pet. 

 

Give yourself peace of mind and be  prepared for any future unforeseen veterinary bills by insuring your pet. There are a large variety of insurance policies available, many of which you can apply for on-line, Registering for cover is quick and easy.

 

With the numerous policies on offer you will easily be able to find one that suits your budget. We highly recommend MediPet veterinary Insurance

St Helier is proud to offer boarding care for dogs and cats. Whether your pet requires just standard holiday care or holiday care with medication, our experienced veterinary assistants are more than happy to care for your pet.

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Dogs are lead walked throughout the day in our gardens and are ensured plenty of attention and love during their stay.

 

Cats stay in our Feline retreat and wellness Centre. The cattery units provide multiple levels with Igloo beds ensuring your cats comfort throughout their stay.

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There is a small daily surcharge for pets that require medication (for example diabetics or renal patients) 

In the event that you pet has been placed on chronic medication it is possible to arrange a repeat prescription without a consultation.

Guidelines for you to be aware of:

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• You must be an existing client and your pet must have been diagnosed or treated for their condition by one of our Veterinarians;

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• Your pet must have been seen by one of our Veterinarians in the last 6 months. This is to ensure that the medication is still necessary and that your pet hasn’t developed any additional conditions that would preclude them from receiving the medication in question.

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• Please understand that our Receptionists are not at liberty to dispense repeat prescriptions without the assistance of one of our Veterinarians. For this reason we suggest that you request the prescription telephonically before you come in to collect it.

Please be careful when searching for information on-line, reliable information will often come from sites that are

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• Educational facilities (sites ending in .edu)

• Charities (sites ending in .org)

• Specialist Veterinary Practice websites

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Using advice from social media and group chats will provide opinionated and often incorrect information.

 

Our vets strive to assist you in educating yourself about your pet's diagnosed condition and will happily guide you to websites and on-line resources that you can trust.

We understand owning a pet that requires either specialized or first opinion veterinary care can be  stressful due to the financial implications and that your visit may have come at an unexpected time.

 

We do not run an account system and we do not claim directly from your pets insurance company.

 

For more information please click here.

 

Please take a few minutes to understand the various options that are available to you in respect of costs and the payments thereof.